Reduce complexity and accelerate optimization using actionable information to meet business objectives
Skilled Labor Amplification
Fast-track efficiency and engagement at a reduced cost with AI-driven tools for supervisors and agents
Personalization at Scale
Create the right experiences for customers wherever they are to foster meaningful loyalty
Super (Em)powered Agents
Take a deep dive into how Enlighten transforms CX from the agent’s perspective
See Enlighten in Action
Enlighten empowers humanized conversations using the highest level of security guardrails that ensure responses are always aligned with messaging and business goals
Enlighten Autopilot
Enlighten Actions
Enlighten Copilot for Supervisors
Enlighten Copilot for Agents
Enlighten Autopilot
Enlighten Actions
Enlighten Copilot for Supervisors
Enlighten Copilot for Agents
Enlighten Autopilot
Enlighten Actions
Reshape the Future of Your CX
Unleash the full potential of your business with Enlighten
Unparalleled security guardrails
Ensure every response is accurate and aligned with brand requirements
Domain-trained models
Derived from every interaction type, leading CX applications, and workflows
Generative AI power
Understand every intent and personalize responses for superior outcomes
Vast array of CX data
The largest historical CX dataset for exceptional customer-centric service
Fully integrated AI
Security, humanization, and optimization across your entire organization
Welcome to the Age of AI for CX
Welcome to the Age of AI, where purpose-built AI solutions are transforming businesses. Our 5-part on-demand webinar series featuring leading AI experts will showcase why CX-built AI will revolutionize how your customers, employees, and executives interact with your brand. Our webinars address a critical business stakeholder's specific challenge and provide actionable strategies for deploying AI focused on the customer experience. These webinar sessions are ready to help you transform your CX through the power of AI
Take your first step into the world of AI automation with Enlighten XO
Customer Satisfaction
Improve Agent Soft Skills & Customer Sentiment
Enlighten AI for customer satisfaction eliminates subjective analysis from a sample of interactions and delayed feedback by automatically measuring agent soft skills that drive customer sentiment on 100% of interactions.
Sales Effectiveness
Drive Sales Skills in Real-Time
Enlighten AI for sales effectiveness analyzes every interaction and provides agents with real-time guidance on the behaviors and skills needed to close sales, increasing revenue and onboarding new agents faster.
Complaint Management
Comply with Complaint Regulations
Enlighten AI for complaint management identifies, classifies, and reports on every complaint consistently and accurately, complying with regulations and preventing reputational risk.
Experience Optimization
Build Smart Bots Fast
Enlighten XO learns from historical conversational data using purpose-built AI to identify top customer intents and optimize outcomes across all interactions to build effective self-service.
AutoSummary
Automate Agent Notetaking
Enlighten AutoSummary transforms inaccurate manual notes into fast, automated summaries on 100% of interactions, lowering costs and improving both the agent and customer experience.
AI Routing
Personalize Every Connection
Enlighten AI Routing revolutionizes pairing decisions with the largest set of CX data and automatically connects customers with the best available agent for their needs, maximizing personalization on every connection.
Customer Satisfaction
Improve Agent Soft Skills & Customer Sentiment
Enlighten AI for customer satisfaction eliminates subjective analysis from a sample of interactions and delayed feedback by automatically measuring agent soft skills that drive customer sentiment on 100% of interactions.
Sales Effectiveness
Drive Sales Skills in Real-Time
Enlighten AI for sales effectiveness analyzes every interaction and provides agents with real-time guidance on the behaviors and skills needed to close sales, increasing revenue and onboarding new agents faster.
Complaint Management
Comply with Complaint Regulations
Enlighten AI for complaint management identifies, classifies, and reports on every complaint consistently and accurately, complying with regulations and preventing reputational risk.
Experience Optimization
Build Smart Bots Fast
Enlighten XO learns from historical conversational data using purpose-built AI to identify top customer intents and optimize outcomes across all interactions to build effective self-service.
AutoSummary
Automate Agent Notetaking
Enlighten AutoSummary transforms inaccurate manual notes into fast, automated summaries on 100% of interactions, lowering costs and improving both the agent and customer experience.
AI Routing
Personalize Every Connection
Enlighten AI Routing revolutionizes pairing decisions with the largest set of CX data and automatically connects customers with the best available agent for their needs, maximizing personalization on every connection.
Customers Succeeding with Enlighten
For years, Fifth Third Bank used speech analytics in limited settings. A review of customer experience and satisfaction goals resulted in a large-scale expansion of the speech analytics program and the retirement of traditional customer satisfaction surveys.
Solera featured world-class technology but underachieving customer service. That all changed with Enlighten. Discover how they created a true coaching culture for developing their employees to achieve CX excellence.
“...Enlighten can tell me exactly what my representatives need coaching on so its individualized, it’s helpful, it’s productive, it’s positive, and it continuously tracks their improvement.”
—Solera
See the reality of digital intelligence with a free impact assessment
Your data, your reality in Enlighten XO
1
Send us a sample of voice and chat conversational data
2
Enlighten XO will identify the top automation opportunities by intent
3
You will recive select data exports and a customized ROI
Learn More About Purpose-Built AI for CX
WHITEPAPER
Understand how Enlighten redefines the agent and supervisor experience to deliver unprecedented customer satisfaction and automate tedious tasks.
WHITEPAPER
Dive deep into how Enlighten Actions gives CX leaders the ability to perform complex analysis and build automation flows from one dashboard.
WHITEPAPER
Learn more about how Enlighten Autopilot delivers on the promise of a human-like, enjoyable, conversational self-help experience for your customers.
Infographic
Be your organization’s generative AI expert with our handy infographic.
