Genesys migration solutions

Move to a true cloud solution.

Enjoy the power of a unified cloud native platform. Invest in a real cloud contact center today.

Get the flexibility and ROI of cloud.

Not seeing the true value of cloud? Struggling with cobbled up heavy integration solution vs a unified cloud native platform? Migrate to a cloud-native customer service platform now.

Proven risk-free migrations.

Success migrating Genesys customers

Proven and perfected Genesys migrations with prescriptive and repeatable processes and methodologies.

Move all your Genesys Engage favorites

Seamless transition with a thorough mapping of all Genesys environment terms, agent states, call flows, reports and KPIs.

Succeed with a NICE migration team

Best practices from success from a NICE migration team specialized in Genesys migrations with designated solution architects and customer success advisors.

Modernize with Confidence.

As a global leader in cloud contact center technology, we offer more than just migration, we deliver modernization.

With proven success moving thousands of customers from on-prem environments to the cloud, NICE is here to ensure your smooth and seamless transition.

Get datasheet

Full of features. And possibilities.

1-1 mapping of Genesys Engage terms

Genesys Engage terms, agent states, call flows and KPIs mapped to CXone Mpower.

Genesys Engage parity reports

Out of the box Genesys parity reports and other enhanced custom reports.

Genesys screens mapped

Faster onboarding and ramp-up for your agents and supervisors.

Business consulting services

From common to customized, we partner with you for successful transformation and ongoing business value realization.

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Professional services

Technical know-how, tools, and experience to ensure seamless migration and a foundation for world-class customer service.

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Training and education

Personalized onboarding that supports your team every step of the way, with training tailored to different roles, learning styles, and skill levels.

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.