We’re excited to announce that NICE has been named a Leader in the
Frost Radar™: North America Enterprise Cloud Contact Centers, 2024. Additionally, NICE was named the Innovation Leader in the
Frost Radar™: Latin America Cloud Contact Center Market, 2024 report and a Leader in both the
Frost Radar™: EMEA Cloud Contact Center Market, 2024 and
Frost Radar™: APAC Cloud Contact Center Market, 2024 reports. Frost & Sullivan recognized NICE as a Leader for its continuous innovation in AI and automation, its significant and growing presence across the North America, LATAM, EMEA, and APAC regions, and its high customer adoption rates. This represents NICE’s strong global leadership being driven by CXone Mpower, an industry’s leading AI platform for end-to-end customer service automation.
Why businesses are turning to CXone Mpower
Today’s customers expect more than just support—they want personalized, effortless, and proactive interactions. That’s where CXone Mpower steps in.
CXone Mpower offers a unified, scalable platform that transforms customer service operations into a strategic advantage. With advanced AI-driven capabilities, businesses can move beyond the traditional "cost center" model, empowering agents, streamlining operations, and delivering exceptional experiences.
By integrating AI into every aspect of the contact center, CXone Mpower helps businesses meet modern demands while achieving tangible results like increased efficiency and improved customer satisfaction.
Read more about CXone Mpower
here.
What Frost & Sullivan says
“NICE leadership across Frost & Sullivan’s reports showcases NICE’s unique approach to infusing AI and automation into customer service. Unlike other CCaaS providers that integrate with generic LLMs, NICE’s purpose-built AI is trained on billions of customer interactions. NICE’s domain-expertise is impressive. NICE is a top choice for businesses around the world looking to automate their customer service,” said
Sebastian Menutti, Frost & Sullivan.
How General Motors is taking CX to the next level with CXone Mpower
General Motors pioneers the innovations that move and connect people to what matters. Headquartered in Detroit, Michigan, with employees around the world, General Motors is a company with global scale and capabilities.
Watch as Amy Handlin discusses General Motor’s journey from on-prem to the cloud with CXone Mpower
here.
Want to learn more?
If you’re ready to transform your customer service strategy, CXone Mpower is the platform to make it happen. Learn more about CXone Mpower
here.
Check out the full reports
Read the Frost Radar™: North America Enterprise Cloud Contact Centers
here.
Read the Frost Radar™: Latin America Cloud Contact Center Market
here.
Read the Frost Radar™: EMEA Cloud Contact Center Market
here.
Read the Frost Radar™: APAC Cloud Contact Center Market
here.
