Small Business (SMB) contact center software solutions

Build customer loyalty and fuel business growth.

Save time, reduce costs, and delight customers with an easy-to-launch, pay-as-you-go cloud CX platform built for small business to thrive—powerful, affordable, and hassle-free.

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Smarter Service,
Bigger Impact

CXone Mpower is the AI-powered contact center solution built to help small and medium-sized businesses (SMBs) deliver smarter, faster, and more cost-effective customer service that drives revenue growth, reduces costs, and boosts satisfaction.

Trusted by the world’s leading companies

Grow your business with next-gen customer service.

Boost customer satisfaction and your bottom line with an AI-powered contact center built for SMBs. Streamline support, unify channels, and deliver faster, smarter service—without the enterprise price tag.

The last contact center platform you’ll ever need.

With CXone Mpower, any SMB can compete head-to-head with larger competitors by delivering exceptional customer service that fosters loyalty and drives growth.

Learn Why Users Love Us

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“With skills-based routing, we increased our first-call resolution (FCR) from 74.4% to 80.3% in just one year!”

Lauren Crooks
Client Experience Manager, NextGear Capital

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.